Student Horizons is committed to providing quality services to you and safeguarding your personal information. This Privacy Policy explains how we collect, use, store, disclose, and protect personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth), including the 2025 amendments to privacy law.
By using our website or services, you consent to the practices described in this policy.
1. Collection and Use of Personal Information
We only collect personal information that is reasonably necessary for the functions and activities of Student Horizons. Personal information is any data or opinion that can identify you, such as your name, contact details, IP address, device identifiers, and any other information linked to you.
We will always seek your freely given, specific, informed, and unambiguous consent before collecting your personal information, especially when used for marketing or shared with third parties. You may withdraw your consent at any time.
We use your personal information primarily to provide our services, communicate with you, process payments, and improve our offerings. We may also use it for related purposes that you would reasonably expect, including direct marketing communications, which you can opt out of at any time.
2. Sensitive Information
Student Horizons does not collect sensitive personal information such as racial or ethnic origin, political beliefs, trade union membership, health data, or criminal records.
3. Children’s Privacy
We take extra care with the privacy of children. If you are under 18, please seek your parent or guardian’s consent before providing us with personal information. We comply with emerging regulations and codes relating to children’s privacy.
4. Automated Decision-Making
If we use automated systems to make decisions that significantly affect you (such as eligibility or service access), we will provide clear information about the logic, purpose, and consequences of these processes. You have the right to request human review of such decisions.
5. Disclosure of Personal Information
Student Horizons may disclose your personal information:
We do not sell or share your personal information on a commercial basis. Our website may contain links to external sites with separate privacy policies; we encourage you to review those before providing personal data.
6. Data Security and Retention
We implement reasonable security measures to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.
Personal information will be retained only as long as necessary to fulfill the purposes for which it was collected or as required by law, typically no less than seven years. When no longer needed, we will securely delete or anonymise your information.
7. Right to Access, Correct, and Erase Your Information
You have the right to request access to the personal information we hold about you and to correct any inaccuracies. You may also request the deletion of your personal data, subject to our legal obligations and legitimate interests.
We will respond to these requests promptly and may require identification to verify your identity before releasing information.
8. Handling Privacy Complaints and Legal Rights
If you believe there has been a breach of your privacy, please contact our Privacy Officer to lodge a complaint. We will investigate and respond according to applicable laws.
Since 2025, Australian privacy law includes a statutory tort allowing individuals to sue for serious invasions of privacy caused by mishandling personal information. We take these obligations seriously and maintain processes to ensure compliance.
9. International Transfers
Student Horizons generally does not disclose personal information overseas except where necessary for service delivery, in compliance with Australian privacy laws.
10. Updates to this Privacy Policy
This policy may be updated from time to time. We will publish changes on our website and notify you as appropriate. Continued use of our services after updates constitutes acceptance of the revised policy.
11. Contact Us
For questions, access requests, complaints, or more information about our privacy practices, please contact:
Privacy Officer
Student Horizons Pty Ltd
13 Buccleuch Street
Moffat Beach QLD 4551
Australia
Email: info@studenthorizons.com.au
